Modified Hours and Services

On March 18, 2020, in an effort to address the emerging COVID-19 (Corona Virus) crisis, Governor Sisolak announced that the State of Nevada will shut down all nonessential businesses for 30 days, effective immediately.  Consistent with the Governor’s direction, Washoe County has suspended all non-essential government events, business meetings and business activities.  

We will provide current updates to this page as changes in services occur. Please direct questions relating to all department services to Washoe311 by dialing 3-1-1 or (775) 328-2003.

Washoe County has modified our business operations.  Currently the Washoe County Complex at 1001 E 9th St. is accessible to the public by appointment only. The following is a list of modified services currently available at Washoe County:

Assessor

Clerk

  • The Clerk's Office has suspended all in-person services and transactions at this time. You may search their website for documents and records. If you are unable to find what you are looking for, please send them an email with details of your request to ClerkAdmin@washoecounty.us. They will respond as timely as possible.

Community Services Department

  • Building, Engineering, Planning, and Operations are operating remotely. Best communication is e-mail first, phone second.  Contacts are as follows:
  • Business License can be reached at 775-328-3733, businesslicense@washoecounty.us

  • Washoe County Parks remain open, however some Park facilities are closed. Click HERE for details.
  • Park Reservation operations will remain open for reservations after April 17, 2020.

Note: Groups with a park reservation between today and April 17 will be contacted and offered full refunds or reschedule without penalty.

Comptroller

  • Collections online payments can be made HERE.

Dept. of Alternative Sentencing 

  • Suspending alcohol breath test (PBT) until further notice on POST conviction cases.

  • Pre-trial case will still be required to test until all courts have advised otherwise.

  • Defendants are still required to call-in to see if they are scheduled to test.

  • Randomized drug testing will continue until further notice.

District Attorney 

  • All public visits to the WCDA Lobby will be restricted to subpoenaed witnesses and those with urgent business only which means that childcare and drop in WCDS victim assistance will not be available.

  • Records will be limited to law enforcement visits with time sensitive business or document drop off/pick up.

  • Family Support will be limited to time sensitive business.

  • Criminal and Civil Divisions will remain in operation with limited public contact.

Human Resources

  • Human Resources is closed to the public. Front desk reception is unavailable.  Please contact the following areas for assistance:
    • Benefits: 328-2088
    • Recruitment: 328-2085
    • Employee Services: 328-2086
    • Learning & Development: 328-2097 

  • Human Resources has cancelled all recruitment testing for 30 days.

Human Services Agency

  • Washoe County Senior Center on 9th, are currently serving take-out meals Monday through Friday, from 11:15 a.m.-12:30 p.m. All other congregate locations will serve take-out meals Monday through Friday, between 11:45 a.m.-12 p.m. Soup services are temporarily discontinued.

  • The Washoe County Meals on Wheels program will continue to serve meals to our more than 1,100 homebound seniors. There will be no disruption to the food delivery schedule at this time.

  • Crossroads will remain open at all sites.

  • Temporary Assistance to Displaced Seniors (TADS) will remain open.

  • Kids Kottage will remain open.

  • There are no mandatory closures of any Washoe County child care facilities due to the Coronavirus at this time. However, some facilities have chosen to close their doors for the time being. For coronavirus information on childcare facilities including a list of open/closed child care facilities, click here.

  • Child welfare activities will continue.

  • Clinical services will continue when safety of children is present.

  • The MOST program is deploying upon request by law enforcement.

Juvenile Justice

  • Only telephonic custody visitation will be available.  

  • In custody court hearings will continue in person.  Other juvenile delinquency court matters will be conducted by video, phone, or rescheduled.

Library

  • The Washoe County digital library remains open, with ebooks, audiobooks, magazines, and other digital services available.

Public Administrator

  • Fully staffed with normal hours of operation

Public Guardian's Office

  • Office is closed to the public except for deliveries.

  • All normal hours of operation are in effect.

  • Inquiries can be directed to 775-674-8800,following prompts to staff directory, or to Guardian@washoecounty.us             

Recorder

The Recorder’s Office is working to assist you with remote resources and social distancing practices. As a reminder, their normal office hours are 8:00am to 5:00pm Monday through Friday.

  • In-person recording submissions may be dropped off in the Recorder’s Office drop-box (located at Security) during normal business hours. Please include the complete payment amount via check or money order. Recorded document(s) will be mailed back to the submitter.

  • Alternatively, document(s) may be mailed to: Washoe County Recorder 1001 E. 9th St. A-140, Reno, NV 89512.
  • Electronic recording submissions will be recorded during normal business hours.

  • The research library is currently closed to the public. Search and copy requests are accessible on their website

  • Map customers may call our hotline at 775-326-6021 to schedule an appointment.

We appreciate your patience and understanding during these uncertain times. 

For additional questions or concerns please do not hesitate to contact the Recorder by email at record@washoecounty.us or phone 775-328-3661 by leaving a detailed message.


Regional Animal Services

  • Regional Animal Services administrative front desk and lobby was closed effective March 19, 2020.

  • Animal redemptions will be processed by contacting us at 775-353-8901, you can also click HERE for more information. We ask that all non-essential WCRAS business be handled on our website or over the phone or by emailing us at pets@washoecounty.us during this time. 

  • Many services can be handled on our website such as:
    • Dog licensing (available online and by phone)
    • Lost pet report
    • Found pet report
    • Searching for your lost pet
    • Record requests

  • Field Services 775-322-3647 will be responding to high priority calls for service that are not able to be handled over the phone.   Non-aggressive, stray- loose or contained animals, leash laws and license law complaints are not considered high priority at this time.   Staff have been provided with proper personal protective equipment to protect themselves while making necessary contact with potentially ill persons.

  • Outreach Events – Outreach events have been suspended until further notice. The vaccination clinic for April 7, 2020 has been cancelled. School related presentations have been cancelled until further notice. Microchip services for walk- in, Washoe County residents will be suspended until further notice.

  • Stay connected with Animal Services.
     

Regional Medical Examiner’s Office

  • The office is closed to the public, though remaining open.

Registrar of Voters

  • Office will be closed to the public until further notice –all voter transaction can be completed by phone, online, fax, email, or mail.
  • Transactions that must be completed in-person will be taken by appointment only (candidate withdrawals, petition submissions, etc.)  
  • Important contacts:

Reno Justice Court

Administrative Order 2020-3 closes the Reno Justice Court to the general public for a period of thirty days in order to help limit the spread COVD-19 within our community. During this difficult time, the Court will still be conducting business, but it will be doing so with a limited staff and will employ all reasonable efforts to conduct Court proceedings remotely via teleconference and/or videoconference. Any documents that need to be filed must be submitted to the Court electronically. The Court recognizes that this requirement will make it difficult for self-represented parties to file documents into their cases. Therefore, the Court will not be issuing default judgments in civil matters, including evictions. To be clear, this does not mean that the Court will no longer process eviction cases. The Court has a duty to follow the law as written, and it cannot simply ignore statutes that have been enacted by the Nevada Legislature. However, as tenants may not be able to file the paperwork that is necessary to stop an eviction, the Court will not issue an eviction order without first holding a hearing and providing tenants an opportunity to participate in the hearing via teleconference or other means. These hearings may need to be scheduled past normal eviction deadlines, since all deadlines are hereby suspended.

Additionally, although the Court will be closed to the public, otherwise open proceedings will not be conducted in secrecy. All public proceedings are recorded, and video recordings of these proceedings may be made available upon request. Additionally, media requests to attend proceedings will still be considered if submitted to the Court in a timely fashion pursuant to existing Court policy. Finally, if the Court cannot honor an individual’s request to attend a Court proceeding, Court staff will make all reasonable efforts to permit public viewing via video streaming or other means.

Second Judicial District Court

  • Filings will continue to be accepted.

  • Non-essential court hearings to be conducted by video or phone or rescheduled.
    • Essential cases will continue and include: In-custody criminal sentencings, bail motions, probation revocation hearings, Criminal arraignments, Civil commitment cases, Guardianships, Temporary/extended protection orders, Juvenile delinquency matters, Abuse and neglect preliminary protective hearings, Emergency ex parte requests (custody), High risk protective orders, Civil temporary restraining orders, Probate petitions for cremation, Proceedings to establish a special administrator for an estate.

  • Courts delaying “emergency, interim, or temporary orders which expire on a date certain or upon a further hearing” to continue in full force until a continued hearing can be held on a Court’s calendar.

  • Second Judicial District Court public access is closed to avoid crowding and to implement social distancing. The Courts may be accessed via email or phone. Electronic filing will continue to be available.

Sheriff

  • Front desk operations are online only at WashoeSheriff.com.

  • All permits requests will be taken at the Sheriff's Office on Tuesdays and Wednesdays from 10 a.m. to 2 p.m.
    • CCW, Marijuana, Liquor, Solicitor, Elder Care and Locksmith applications will not be taken at this time.

  • Child Care Permits are by appointment only and require photo and fingerprints.

  • Business Licenses are by appointment only and require fingerprints.

  • Fingerprint Cards- The Sheriff’s Office is currently not providing fingerprinting services and is referring the public to organizations such as Fingerprints Express.

  • Only accepting mail in forms at this time for Sex Offender & Felons, which are available at washoesheriff.com.

  • Case Requests are only available Online.

  • Address changes, criminal history requests, case and booking requests, CCW changes to address, and renewals of LEOSAS are only available online or by mail.

  • Temporary Protection Orders (TPO) are currently not available at the Sheriff’s Office, and can be received through the Second Judicial District Court. If TPO (removals) require a deputy they will meet in the Sheriff’s Office lobby.

  • Garnishments/Executions – Sheriff’s Office will continue to serve garnishments.

  • Evictions RJC AND SJC - Investigative Assistants will continue to serve eviction as issued by the court.

Sparks Justice Court

All non-essential hearings scheduled within the next 30 days (effective March 18, 2020) will be scheduled as follows:

Traffic

  • Traffic and citation arraignments will be continued at least 30 days.
  • Traffic pretrial hearings will be continued at least 30 days.
  • Law enforcement will be advised to set out appearances on new citations at least 45 days.
  • The Sparks Justice Court will send clearance letters to DMV directly without the need of the cited party to appear if any necessary documentation is mailed to the Court, left in the Court's drop box, or scanned and emailed to sjccitations@washoecounty.us.
  • All persons arrested on a 'no own recognizance' traffic misdemeanor warrant will be subject to release by pretrial services if otherwise qualified and given a date to appear in Sparks Justice Court after 30 days.
Small Claims and Civil
  • All pending civil and small claims trials will be set out at least 30 days.
  • No default judgments will be issued for the next 30 days.
  • No new executions will be issued for the next 30 days.
  • No supplemental hearings or orders to show cause for failure to appear will be scheduled for the next 30 days; any already set will also be continued for at least 30 days.
Unlawful Detainers and Evictions
  • All unlawful detainer and eviction actions shall be set out at least 30 days.
  • The default and deadline provisions in NRS Chapter 40 respecting unlawful detainer and eviction proceedings shall be suspended and stayed for at least 30 days.


All essential hearings will be continued as follows:

Criminal - Out of Custody

  • All out-of-custody trials (including jury trials) and preliminary hearings set within the next 30 days will be continued at least 30 days unless counsel sets a telephonic hearing to request a sooner date, if granted.
  • All out-of-custody arraignments will be continued at least 30 days.
  • All out-of-custody pretrials will be continued at least 45 days.
  • All out-of-custody MSCs will be continued at least 45 days.
  • All out-of-custody criminal hearings will be continued at least 45 days.
  • No jury panels will be called for the next 30 days.


Criminal - In custody

  • All in-custody arraignments will be heard as scheduled with the parties appearing by remote means if possible.
  • No further in-custody criminal trials will be set for the next 30 days except upon motion and approval by the Court.
  • No further in-custody preliminary hearings will be set for the next 30 days except upon motion and approval by the Court.
  • All other in-custody criminal matters will be held remotely. Defendants will not be scheduled for transport except upon motion, Court approval, and the agreement of the Washoe County Sheriff’s Office.
  • Defendants will not be transported solely for the purpose of conferring with defense counsel.
  • All persons arrested on a 'no own recognizance' misdemeanor warrant will be subject to release by pretrial services, if otherwise qualified, and given a date to appear in Sparks Justice Court after 30 days.

Civil

  • All protective order hearings will be held telephonically or by video­teleconference if possible.
  • Any temporary protective order expiring within the next 30 days shall continue in full force and effect until a hearing can be scheduled and/or until further order of the Court.

Sparks Recovery Court

  • All out-of-custody participants shall be seen by teleconference or videoconference if possible.
  • In-custody participants will not be transported to the Court unless a special request is made and granted and will be seen by video from the jail either by special setting or at the end of Tuesday's in-custody arraignments.
Administrative continuances
  • No late fees will be imposed for the next 30 days.
  • Collections will be suspended for the next 30 days.
  • The Court will not issue bench warrants for failures to pay or comply with sentencing conditions for the next 30 days.
  • The Court has purchased a Zoom videoconference license and will be issuing separate instructions as to its use.
  • All community service obligations are suspended for the next 60 days.
  • Due to the cancellation of the Victim Impact Panels (VIP) for the next two months, anyone required to attend can reschedule starting in June or take an online VIP from an approved source.
  • The Court shall utilize Friday afternoons beginning May 1, 2020, to reschedule any matters continued pursuant to this Order.

Treasurer

  • The Treasurer’s Office will respond to inquiries via email tax@washoecounty.us or by calling 775-328-2510.

Note: The Nevada State Treasurer's Office has published the COVID-19 Assistance and Resource Guide in support of those financially affected by COVID-19.

Truckee Meadows Fire & Rescue

  • Operating regular service.

 

This Nevada Health Response COVID-19 Risk Mitigation Initiative (Initiative), is issued as guidance following Governor Sisolak’s Tuesday, March 17, 2020 Press Conference, and pursuant to Governor Sisolak’s March 12, 2020 Declaration of Emergency, which cites Article 5, Section 1 of the Nevada Constitution declaring that the “supreme executive power of this State, shall be vested in a Chief Magistrate who shall be the Governor of the State of Nevada.”