Washoe County Health District Refund Policy

PURPOSE:

It is the purpose of this policy to establish a refund policy for the Washoe County Health District (WCHD).

PROCEDURES:

In order to request a refund, a written request must be submitted utilizing the Request for Refund form (click here). No refunds are done at customer service windows. The request must be mailed, faxed, e-mailed, or delivered to the WCHD:

Washoe County Health District
1001 East Ninth Street
Reno, NV 89512
 Air Quality Management (AQM) - Fax (775) 784-7225 - aqmdadmin@washoecounty.us
 Environmental Health Services (EHS) - Fax (775) 328-6176 - healthehs@washoecounty.us  
Vital Statistics (Birth/Death Records) - Fax (775) 785-4184
Community & Clinical Health Services (CCHS) - Fax (775) 328-3750

For AQM & EHS:

  • If within three working days of receiving payment for a permit staff determines the customer was not required to have a permit, a full refund including the 4% Regional Technology Fee, will be given.
  • After the three working days, all refund requests will be subject to a deduction of 10% for Administrative fees in addition to the 4% Regional Technology Fee.
  • Refund eligibility period is 90 days from the date the fee submitted.
  • A refund is not available if staff have completed the work associated with a fee submitted for services.
  • Annual permit fees are non-refundable upon the first day of the renewal period (i.e. a May 1st renewal that is paid will not be refunded if request on or after May 1st)
  • Late fees are non-refundable.

For Vital Statistics (Birth/Death Records)

  • A ten-dollar search fee is non-refundable.

Refunds for amounts less than $5.00 will not be paid per Washoe County Code 15.435 and NRS 354.220-354.240.

Refunds will be processed per the noted methods:

  • Refunds made by check could take up to 3-4 weeks to process
  • Refunds will only be issued to the party that originally issued payment.
  • No cash refunds will be processed unless an established policy or procedure exists for the operational unit. Refunds for cash payments will be processed immediately and refunded by check.
  • Refunds for payments made by check will be refunded by check after the original payment check has cleared.
  • Refunds for payments made by credit or debit card will be refunded as a credit back to the original card only. The WCHD does not keep card information on file. If the customer cannot be reached a check will be issued. If the customer can be reached, but the original card is no longer active, a check will be issued.

Adopted by the District Board of Health: February 28, 2013; revised October 24, 2019; revised September 24, 2020.

Request for Refund forms: