Community Services

Bill Payment Options

For billing inquires concerning your utility bill, or general information, please call Washoe County Utility Customer Service at  (775) 954-4601. We are open Monday - Friday from 8:00 a.m. to 5:00 p.m. WE ARE LOCATED AT 1001 EAST NINTH STREET, BUILDING A, RENO. 

Billing Schedule

Washoe County bills its Utility customers on a monthly basis.  Billing is done at the end of each month for the month just completed. Bills usually reach the customers within three days of mailing. If you have not received your bill, please call (775) 954-4601. Any questions regarding your bill, rates for services, etc., should also be directed to this number. 

Washoe County offers several payment options for Utility accounts:

1.   Pay Online - New bill pay program. You may make a one-time only payment or create a profile and schedule recurring payments (this requires the full 16 digits of your account number. Pay with a credit card, debit card, or E-check.  No fees charged to make payment).

(If currently using the Lexis Nexis recurring program you will need to deactivate your account. To go to Lexis Nexis to deactivate credit card payment program: https://payments.lexisnexis.com/nv/co/washoe/utility)

2.  Pay by Phone - (866) 334-6014.  You will need your 16 digit account number.  Pay with a credit card, debit card or E-check (no fees charged to make payment).

3.  Traditional Payment - Your payments may be made by check or money order and mailed to the Washoe County Treasurer`s Office, P.O. Box 30085, Reno, Nevada 89520-3030, by the due date shown on the bill. Please use the envelope provided with your billing statement and enclose the payment stub. If you prefer to pay in person, you may bring your cash or check payment in to the Washoe County Treasurer`s Office, 1001 East Ninth Street Bldg D, Reno, between the hours of 8:00 a.m. and 5:00 p.m.  If preferred, you may also make a credit card payment in person at the CSD Utility Office, 1001 E Ninth Street Bldg A, 2nd Floor, Reno, between the hours of 8:00 a.m. and 5:00 p.m.

4.     Washoe County also has a payment drop box at 1001 E. 9th Street, Reno 

Paperless statements available.  Click here to change to E-billing. 

Payments received after the due date will be assessed a late payment processing fee of 1.5 percent of the outstanding balance plus a handling fee of $5.00.

Please be aware that a property owner is ultimately responsible for non-payment of utility bills and that until paid, all utility charges constitute a perpetual lien on and against the property served.

Call 311 to find resources, ask questions, and utilize Washoe County services. Learn More »
Call 311 to find resources, ask questions, and utilize Washoe County services. Learn More »